1) Introduction

Welcome to A Piece of Cake. By placing an order with us, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

2) Orders
  • Placement: Orders can be placed via our website. Please provide accurate details.
  • Lead Time: We require at least 7 days’ notice for all custom orders. For standard items, please allow 4 days minimum for processing.
3) Pricing and Payment
  • Pricing: Prices are subject to change without notice. The price of the order will be confirmed at the time of purchase.
  • Payment Methods: We accept credit/debit cards and bank transfer.
4) Cancellations and Refunds

When placing an order through our online store, please ensure all details are correct, as changes cannot be made once the order is processed.

Cancellation Policy for Orders

  • More than 30 days’ notice before collection: A 20% administration fee will be charged on the total order price (i.e. you’ll be refunded 80% of monies paid).
  • More than 7 days’ notice (8-30 days) before collection: You will receive a 50% refund of the total order amount.
  • Less than 7 days’ notice (1-7 days) before collection: If your cancellation is within 7 days, then unfortunately no refunds will be provided.

Wedding Cakes – payment

  • A 20% non-refundable deposit is required at time of booking (i.e. to secure the date).
  • The remaining 80% needs to be paid at least six weeks prior to collection date.

Additional Info

Administration fees are non-transferable and cannot be applied to other items. These fees cover the time spent on emailing, rescheduling, processing orders, planning, logistics, and refunds.

If you need to reschedule your order, please notify us in writing. The new date will be subject to availability.

We are committed to ensuring your satisfaction with your order, however, refunds for dissatisfaction with design, colour, flavour or decoration will not be issued.

5) Pick-Up

Orders can be picked up in Thurgoona, NSW, Australia, during pick-up hours agreed to when placing your order. Please arrive on time to avoid any delays.

6) Allergens

Our products contain allergens such as wheat, gluten, milk, eggs, soy and tree nuts. They may contain peanuts.

While we take precautions, cross-contamination may occur. Our kitchen is not allergen-free.

7) Product Quality

Due to the nature of homemade goods, there may be slight variations in appearance and taste. We strive for high quality and consistency.

8) Intellectual Property

All content, including images, logo and marketing materials on our website and associated social media sites, are the property of A Piece of Cake. Unauthorized use or reproduction is prohibited.

9) Privacy Policy

We collect personal information only to process orders. Your information will not be shared with third parties.

10) Limitation of Liability

A Piece of Cake is not liable for any damages or injuries resulting from the use or consumption of our products. Our liability is limited to the value of the product purchased.

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

11) Governing Law

These terms are governed by and construed in accordance with the laws of Australia. Any disputes arising from these terms will be resolved in a court in the New South Wales Jurisdiction.

12) Changes to Terms

We reserve the right to update or modify these terms at any time. Changes will be posted on our website.

13) Contact Information

For any questions or concerns, please contact us via our website: www.apieceofcake.biz

By placing an order with A Piece of Cake, you acknowledge that you have read, understood, and agreed to these terms and conditions.